You may wonder why service marketplaces are often created from scratch. The reason is that traditional e-commerce solutions do not meet the unique needs of services. Service marketplaces require different considerations such as time, geography, and several other factors. For example, selling a good requires for it to be shipped, whereas selling a service involves human interaction as well as geographical, time, and availability constraints.
With digitalization affecting all industries, companies and brands must provide the best possible customer experience. Services are now more important than ever to provide the next level of customer satisfaction and also seen as a way to sell (more) goods, rather than just an additional revenue stream.
To learn more about service marketplaces and how they differ from traditional e-commerce solutions, check out our whitepaper.
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What you will find in this whitepaper:
Main definitions about marketplaces Specificities of selling goods vs selling services A guiding book to classify marketplaces An analysis of the a16z Marketplace 100 index
